Comments on: Rant @ Evesham technology: Home of the CrapTop http://blue-anvil.com/archives/rant-evesham-technology-home-of-the-craptop The online blogfolio of Mike Jolley Fri, 10 Oct 2008 23:06:19 +0000 http://wordpress.org/?v=2.6.2 By: Anthony Brewitt http://blue-anvil.com/archives/rant-evesham-technology-home-of-the-craptop#comment-1219 Anthony Brewitt Fri, 23 Nov 2007 20:19:35 +0000 http://82.110.105.91/blue-anvil.co.uk/?p=92#comment-1219 I also had a dreadful experience with Evesham that dragged on for months. I bought a top of the range PC and within a couple of months it just stopped working - I had to go through all the same horros you did Mike - its a shame! I also had a dreadful experience with Evesham that dragged on for months. I bought a top of the range PC and within a couple of months it just stopped working - I had to go through all the same horros you did Mike - its a shame!

]]> By: John Davies http://blue-anvil.com/archives/rant-evesham-technology-home-of-the-craptop#comment-1062 John Davies Thu, 08 Nov 2007 13:59:51 +0000 http://82.110.105.91/blue-anvil.co.uk/?p=92#comment-1062 I worked for Evesham once (a temporary contract like most of their staff) and can confirm that their pay was as low as they can get away with paying, they have staff from the Worcester, Birmingham, Stratford, Coventry area, most of whom get tired of travelling 25 miles each way to work for low pay, so leave as soon as they get a better job. Worst part of it was expecting staff to be on the phone nearly every minute of every day, often not getting a break (ridiculous break-card system that doesn't work). Charging customers just 10p per minute is MORE expensive than it would be if they charged 25p per minute and managed their support service properly. Reasons: better pay for more committed longer-serving staff. Shorter telephone waiting times for customers costing less by getting results more efficiently. I'd rather be on the phone for half an hour at 25p/minute than 2 hours at 10p per minute, provided that the 25p per minute started from the time I started speaking to a support assistant (and not charged whilst I am waiting in a queue). As you can guess I wouldn't recommend their service or working for them because they are just a back-street computer shop that grew too quickly into a company that is still not managed as it needs to be. I put them in the same dire league as Tiny (Opus), Time, Amstrad, amongst others who have either struggled or left the scene, thanks to Dell, HP and the like. I worked for Evesham once (a temporary contract like most of their staff) and can confirm that their pay was as low as they can get away with paying, they have staff from the Worcester, Birmingham, Stratford, Coventry area, most of whom get tired of travelling 25 miles each way to work for low pay, so leave as soon as they get a better job. Worst part of it was expecting staff to be on the phone nearly every minute of every day, often not getting a break (ridiculous break-card system that doesn’t work). Charging customers just 10p per minute is MORE expensive than it would be if they charged 25p per minute and managed their support service properly. Reasons: better pay for more committed longer-serving staff. Shorter telephone waiting times for customers costing less by getting results more efficiently. I’d rather be on the phone for half an hour at 25p/minute than 2 hours at 10p per minute, provided that the 25p per minute started from the time I started speaking to a support assistant (and not charged whilst I am waiting in a queue). As you can guess I wouldn’t recommend their service or working for them because they are just a back-street computer shop that grew too quickly into a company that is still not managed as it needs to be. I put them in the same dire league as Tiny (Opus), Time, Amstrad, amongst others who have either struggled or left the scene, thanks to Dell, HP and the like.

]]> By: WIll http://blue-anvil.com/archives/rant-evesham-technology-home-of-the-craptop#comment-725 WIll Fri, 28 Sep 2007 16:57:16 +0000 http://82.110.105.91/blue-anvil.co.uk/?p=92#comment-725 yeah i had a firend who thought evsham were god. I told him to get a Dell or something... oh he should have taken my advice. yeah i had a firend who thought evsham were god. I told him to get a Dell or something… oh he should have taken my advice.

]]> By: Ali http://blue-anvil.com/archives/rant-evesham-technology-home-of-the-craptop#comment-724 Ali Thu, 27 Sep 2007 01:30:50 +0000 http://82.110.105.91/blue-anvil.co.uk/?p=92#comment-724 Lame! I learned to think twice before buying "a good bargin". And learned the hardway too. Lame!

I learned to think twice before buying “a good bargin”. And learned the hardway too.

]]> By: beth http://blue-anvil.com/archives/rant-evesham-technology-home-of-the-craptop#comment-723 beth Wed, 26 Sep 2007 19:10:31 +0000 http://82.110.105.91/blue-anvil.co.uk/?p=92#comment-723 What a nightmare! What a nightmare!

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